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Customer Success
World-class support at each stage in your journey
Going the extra mile for our customers
Providing you with the data and intelligence that you need is only part of our story.
We recognise that our clients don’t just look to us for high-quality content. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services. offer our clients easy access to structured insights to help them make informed decisions.
ONBOARDING
We know that many new clients have processes and workflows that rely on data sources that we are replacing. We have technical resources and expertise to ensure that migration to our platform is painless and quick.
Onboarding support
During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate the EMIS platform. With intelligence on company data, industry research and data, M&A information, country data and news, it is important for us to ensure that all of our users know how to find all of the information that they need.
Locating data
Our client support representatives will be available to help our users to explore the availability of certain information and data within the platform as well as find any information that they are unable to initially locate.
API support
Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you.
TRAINING
We develop bespoke training schedules based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets.
User training
Our designated client support representatives assist new users with training on how to efficiently operate our EMIS platform as well as how to navigate our vast database.
Training resources
The EMIS platform hosts tutorial videos that help users to navigate and better understand the platform. EMIS tutorial videos also extend further for our API users.
ROUND-THE-CLOCK SUPPORT
Our client success team and subject matter experts are on hand to respond immediately to enquiries wherever users are and whatever the time of day.
Day-to-day support
As a result of our global footprint, our client support representatives are on hand to provide support for users 24 hours a day, every weekday. While our team provide support in English, we also offer local language support in Portuguese, Spanish, Chinese, Japanese, Korean and Polish.
Email response
In the case of email queries, our client support representatives are on hand to handle more detailed or complex, data or platform-related questions.
Live chat
The EMIS Platform also offers a live chat function. Our client support representatives will be on hand to respond to user queries.
Your EMIS Client Success Team
Best-in-class technical, content, market and sector expertise across the world
Our broad geographic footprint and deep local knowledge means that your customer experience is supported by a range of subject matter experts in a variety of areas.
Dedicated Account Manager
You will have a designated account manager whose responsibility will be to ensure that you have the best possible experience as a client of EMIS and that you benefit from all of the resources we place at your disposal.
PRODUCT SPECIALISTS
On hand to provide training and guidance on all aspects of the content and platforms we provide.
CUSTOMER SUCESS EXECUTIVES
Available around the clock to deal with specific content or technical issues.
COUNTRY/SECTOR EXPERTS
Economists and industry experts available to support your understanding of the markets you are interested in.
technology EXPERTS
Highly experienced developers with proven track records in content integration.